Contact us
A question about a plan, an installation or an order? Send an email. A person reads it, and there is no phone menu in front of it.
Write in any of the languages this site is published in; the answer comes back in the language you used.
Faster in the app
Once the eSIM is installed, write from inside the app: your plan details ride along with the message, which saves a round of questions.
Download the app →Response time
We reply within one business day and usually much sooner. We work on European hours, which sit behind Japan's clock — a message sent in the Japanese evening is normally answered before you wake up.
Company
BILPP OÜTallinn, Estonia
Japan eSIM is operated by BILPP OÜ, a company registered in Estonia. Press and partnership inquiries reach us at the same address.